Refund Policy

Failed or rejected renders

If a render fails for technical reasons, or if automated output moderation rejects the generated video, the consumed credits are returned to your balance automatically. No support ticket is needed.

Unused credit packs

You can request a refund within 14 days of purchase if none of the credits in that pack have been used. Email mijika666@gmail.com with the order ID and purchase email.

Once any credit from a pack has been used to start a render, the pack is treated as partially consumed and is generally not refundable except where required by law or where a confirmed defect prevented service delivery.

Quality concerns

AI visual variation is not automatically a defect. If a finished video is corrupted, the download is inaccessible, the service charged the wrong credit amount or the output is materially unusable for a technical reason, contact support with the generation ID. We will review the media and account records.

Chargebacks

Please contact mijika666@gmail.com before opening a card dispute so we can investigate. We may pause an account while a chargeback is reviewed. Approved refunds go back through Waffo Pancake to the original payment method; bank processing can take 5–10 business days or longer.